Privacy policy

The company's general information about the processing of personal data

Al-Dairy Company Limited for General Trading, Import and Export (“AlderiShop”);

The privacy and security of your personal data is our highest priority. In this context, we would like to inform you of your personal data in order to fulfill our disclosure obligation arising from Article 10 of the Law “Protection of Personal Data No. 6698 (KVKK)”.

Personal data means any information that makes you personally identifiable or identifiable.

Your personal data that is processed by AlderiShop, the purposes for which it is processed, the groups of recipients to which it may be transferred, the method of collection, and your rights in relation to the mentioned personal data are listed below.

1. What personal data does AlderiShop process?

a. Our members:

Those who accept the terms of membership on the AlderiShop platform and log in from the website or application installed on mobile devices and follow and/or purchase products on the platform are defined as “Members”. If you become a member of the AlderiShop platform, your personal data will be processed below.

• your identity information: name, surname, gender, age, identification number (processed according to legislation only if you purchase certain product groups)

• Your contact information: your mobile phone number, delivery address, email address,

• Your transaction information: your order and invoice information, your delivery transaction information, transaction history information related to your purchases, your order and complaint information, information that you personally share in your comments and questions in case you comment on products on the Platform and/or ask a question, information about the content of The conversation that takes place via the chat channel with the AlderiShop autoresponder.

• Your transaction security information: IP address information, password information, cookie information,

• information about your legal transactions: information in correspondence with authorized persons, institutions and organizations, information in lawsuit and execution files, information about your legal information request,

• Voice Recording Information: Your voice recording in the event of a call to the call center.

B. Our guests:

People who follow and/or buy products on the platform without being members of the AlderiShop platform are defined as "visitor members". The following personal data is processed when you use the AlderiShop platform as a guest member and while shopping.

• your identity information: your name, surname,

• Your contact information: your mobile phone number, delivery address, email address,

• Customer transaction information: order and order information, billing information, delivery transaction information, transaction history information about your purchases, order and complaint information,

• Your transaction security information: IP address information, cookie information,

• information about your legal transactions: information in correspondence with authorized persons, institutions and organizations, information in lawsuit and execution files, information about your legal information request,

• Your audio recording information: If you call the call center, provide an audio recording.

2. What are the purposes of processing your personal data and methods of collecting it?

As Alderishop, identity, contact and customer information of members and guests; Within the scope of our contractual relationship, it is collected from the customer, from the mobile application or website and automatically processed in an electronic environment for the following purposes:

• Carry out contract creation and execution processes,

• Implementation and supervision of financial and accounting operations.

• Implementation and supervision of the company's business.

• Carry out billing operations,

• Executing logistics operations and shipping activities and following up on deliveries.

• make purchases on the website / mobile application and confirm the customer's identity information,

• carry out activities to provide you with a better shopping experience and to increase your satisfaction, especially for use in various marketing and advertising activities, after obtaining your express consent, to offer you products suitable for your preferences,

• To increase customer satisfaction, identify our customers who shop from the platform and use it in analyzing the customer environment, and also to carry out activities to develop and improve the products and services offered by our company,

• Carry out strategic analysis studies.

• carry out communication activities,

• Offer products that you may be interested in, taking into account your interests,

• Carry out strategic analysis studies.

• carry out communication activities,

• Offer products that you may be interested in, considering your interests,

• Communication and reporting of conditions and updates of contracts concluded on our platform with the relevant articles of the Distance Sales Contract Act and Consumer Protection Act,

• Inform you of developments, opportunities, and innovations in AlderiShop, after obtaining your express consent,

• To get to know our customers who shop from the website or mobile applications, carry out activities for their use in analyzing the customer environment, and conduct surveys in the electronic and / or physical environment through the contracting institutions in this context,

• evaluate your requests, complaints and suggestions regarding our products and services,

• enable you to receive information about products,

• Implementation of after-sales support services for goods and services,

• Implementation of information security operations,

• Ensure the security of operations in relation to the AlderiShop platform,

• Ensure that activities are carried out in accordance with legislation,

• Follow-up and implementation of legal affairs.

• Providing information to authorized persons, institutions, and public organizations.

3. What is the legal reason for processing your personal data?

Your personal data is processed for the aforementioned purposes, based on the legal compliance reasons set forth in Articles 5, 8 and 9 of the Personal Data Protection Act and listed below.

• To fulfill our obligations arising from the legislation, in particular the activities of ensuring the security of operations on the company's platform, to carry out information security operations and to ensure that the activities are carried out in accordance with the legislation, and based on the legal reason that is clearly stated in the legislation to which our company is subject, in particular Law No. 6563 on the regulation of E-commerce, Turkish Commercial Code No. 6102, Turkish Penal Code No. 5237 and Consumer Protection Law No. 6502.

• based on the legal reason why the processing of your personal data is necessary, provided that it is directly related to the creation or performance of a contract; The relevant articles of the Consumer Protection Act, such as distance sales contracts, are carried out through our platform, carrying out activities to carry out your purchases, conducting and monitoring the company's business activities, after deliveries, and evaluating your requests, complaints and suggestions regarding our products and services. Implementation and supervision of financial and accounting operations, implementation of communication activities,

• Based on the legal reason that requires our company to fulfill its legal obligations; By fulfilling the legal obligations stipulated in the decisions, guides, and instructions contained in the secondary legislation to which our company is subject or published by the competent authorities, especially the regulations for distance contracts and the regulations for service providers and intermediary service providers in electronic commerce, informing authorized persons, institutions and organizations, and ensuring that Carrying out activities in accordance with legislation, following up and implementing legal affairs, as well as carrying out financial and accounting works,

• based on the legal reason why data processing is mandatory for the establishment, exercise, or protection of a right; carry out legal affairs and litigation,

• based on the legal reason why data processing is obligatory for the legitimate interests of our company, provided that it does not harm fundamental rights and freedoms; Carry out activities to develop and improve the products and services offered by our company,

• Based on the legal reason for your express consent, where the personal data is transferred abroad.

4. To whom and for what reasons does AlderiShop transfer your personal data?

Our company takes care of the processing of your personal data by taking the necessary technical and administrative security measures in accordance with the "need-to-know" and "need-to-use" principles. Since carrying out or controlling business activities, ensuring business continuity, and operating digital infrastructures requires a continuous flow of data with various stakeholders, we have to transfer the personal data we process to third parties for certain purposes.

  To carry out the market operation, carry out deliveries of the products you have requested, manage requests for assistance and support for your operations, carry out activities to increase your experience and satisfaction, carry out activities to develop and improve the products and services offered by our company, providing you with a better shopping experience and to the extent necessary, in particular for the purposes of carrying out activities to increase your satisfaction, ensuring business continuity, ensuring information security, fulfilling legal obligations and limited to the purposes specified in this clarification text:

Based on the legal reasons clearly stated in the legislation to which our company is subject and necessary to fulfill its legal obligation, it is necessary to create or perform the contract.

• with the product vendor and service provider in order to carry out purchases,

• with the seller of the purchased product, shipping companies and private transport companies, with the information of the person to whom the product will be delivered on your behalf or for the purpose of carrying out logistics activities and tracking deliveries,

• With our business partners, the seller of the purchased product, our advisors and service providers, banks, financial advisors in order to carry out billing processes,

• Business partners and other service providers who provide call center services for the delivery of goods sales and after-sales support services,

• With business partners and service providers who provide services in the field of quality control, complaints management and risk analysis,

• With our business partners, advisors, service providers, banks, and financial advisors to manage financial and accounting operations, identify and assess risks and prevent fraud,

• With a partner to send the electronic invoice to the customer electronically. For the purpose of delivering contracts or physical invoices with shipping and Express Mail companies, as well as with our business partners who provide special integration services, independent audit, customs, financial advisor / accounting services,

• In order to fulfill tax obligations: invoices and collection receipts for the Turkish state. With Treasury and Finance officials,

• With our business partners and service providers who provide, operate, or service our IT infrastructure,

• With our business partners who provide services in the field of risk management and financial reporting processes,

• Based on the legal reasons why data processing is obligatory for the creation, use or protection of a right, it is clearly stated in the legislation to which our company is subject, and it is necessary to fulfill its legal obligations.

• With attorneys, auditors, forensic experts, cyber security consultants, tax advisors and other third parties from whom we receive advice and services and business partners within the scope of fulfilling legal obligations,

• With authorized public institutions and organizations such as regulatory and supervisory institutions, courts, and enforcement departments,

• May be shared with other public institutions or organizations authorized to request your personal data, with our domestic and/or overseas affiliates, suppliers, business partners, contracting banks and third parties from whom we purchase products or services.

5. How does AlderiShop protect your personal data?

AlderiShop has the responsibility as the data controller to establish the necessary organization and to take and adapt technical measures in order to protect the confidentiality and integrity of the information in accordance with the provisions of the relevant and applicable legislation. Aware of our obligations in this regard.

• Penetration tests are conducted at regular intervals in accordance with international and national technical standards on data privacy.

• Your personal data that you submit to AlderiShop via the website, mobile site and mobile application is protected using SSL (Secure Sockets Layer) technology.

• Risk analyzes are carried out on a regular basis in relation to personal data processing activities and actions are taken to reduce risks.

• Access and authorization controls are implemented to prevent unauthorized access to personal data.

• In this context, we inform you that we are always updating our data processing policies.

6. Your rights regarding the protection of your personal data

In accordance with this clarification text, by contacting our company for your rights and claims:

• learn whether your personal data is being processed or not,

• request information about it if it has been processed,

• to find out the purpose of processing your personal data and whether they are used in accordance with the purpose,

• Knowledge of third parties to which it has been transferred at home or abroad.

• Request correction of personal data if it is incomplete or incorrectly processed,

• request deletion or destruction of your personal data within the framework of the conditions set out by KVKK,

• request notification of transactions made in accordance with your rights in the form of rectification, deletion and destruction mentioned above, to the third parties to whom the personal data has been transferred,

• object to the emergence of a result against you by analyzing your personal data processed exclusively using automated systems,

• You have the right to claim compensation for the damage you have suffered if you have suffered damage due to the processing of your personal data in violation of the relevant legislation.

7. How can you exercise your rights in relation to your personal data?

You can send us an application via the “Request Form to the Data Controller” prepared for your convenience in accordance with the “Statement on Procedures and Principles for Application to the Data Controller” located at the address “www.alderishop.com” of Al-Dairy Company Limited for General Trading, Import and Export (“AlderiShop").

You are free to accept or decline the processing of your personal data, which is only necessary, in accordance with this Privacy Policy and the processing of personal data, in order to perform the analytics to serve you. If you continue to use the site, we will assume that you have accepted it. For more detailed information, please feel free to contact us via the email address kvkk @ .... com.tr.

Veri Sorumlusu: Alderi İletişim Genel Ticareti Pazarlama İthalat İhracat San. Ltd. Şti.

Adres: Kayabaşı Mah. Adnan Menderes Bulvarı No:7C /9 Başakşehir - İSTANBUL

Mail: kvkk@....com.tr